The course is now available! You can complete the training during supervision hours (Monday–Thursday, 08:00–22:00, and Friday–Sunday, 08:00–16:00).

Taxi driver initial training equips you to work safely, professionally and with a customer-focused approach in today’s changing transport environment. The course is delivered through supervised distance learning, allowing you to study flexibly from any location, every day of the week—even just one hour at a time.

The course covers topics including safe passenger transport, customer service, assisting passengers with special needs, drivers’ rights and obligations, and road safety. It includes fully updated practice exercises for the taxi driver’s licence examination. The total duration is 21 hours (21 × 60 minutes). The aim is to support the provision of safe, high-quality and customer-focused taxi services.

Taxi driver initial training is intended for new drivers applying for a taxi driver’s licence or entering the taxi industry.

After completing the initial training, participants will:

• Be able to assist passengers and ensure their safety
• Understand the importance of customer service and communication skills to the business
• Be able to accommodate the needs of different passenger groups and customers requiring additional support
• Know and understand drivers’ rights, obligations and occupational safety rules
• Be able to protect customers’ safety and privacy
• Apply safe driving practices
• Be able to provide first aid in emergencies and respond appropriately to accidents

Taxi driver initial training is delivered through supervised distance learning. Participants attend online and can contact the instructor in real time during the training. The course includes assignments to reinforce learning and monitor participation and skills development. You can study flexibly during supervision hours (Monday–Thursday, 08:00–22:00, and Friday–Sunday, 08:00–16:00), in sessions that suit your schedule.

The course meets the content requirements set out in the regulation issued by the Finnish Transport and Communications Agency (Traficom).

Course duration: 21 hours (21 × 60 minutes)
Delivery method: Supervised distance learning

Training programme reference number: TRAFICOM/552145/05.03.171.02/2026

The training programme meets the requirements of Traficom regulation TRAFICOM/697199/03.04.03.00/2025.