The course is coming soon! You can reserve your place now by purchasing a training token in advance. This ensures you can access the training as soon as it becomes available.

Taxi driver refresher training strengthens your skills in customer service, safety and meeting the needs of different passenger groups. Delivered through supervised distance learning, the course allows you to study flexibly at a time and location that suit you. The total duration is 7 hours (7 × 60 minutes).

The course focuses on practical skills, safe working practices and creating a positive customer experience. You will also review and update your knowledge of taxi drivers’ responsibilities, obligations and working practices in a constantly changing environment.

The course is intended for drivers who need to renew their taxi driver’s licence or want to update and develop their professional and customer service skills.

After completing the refresher training, participants will:

• Be able to assist passengers and ensure their safety
• Understand the importance of customer service and communication skills
• Be able to accommodate the needs of different passenger groups and customers requiring additional support
• Treat each customer as an individual
• Know and understand drivers’ rights, obligations and occupational safety rules
• Be able to protect customers’ safety and privacy
• Ensure customers’ safety and comfort throughout the journey

Taxi driver refresher training is delivered through supervised distance learning. Participants attend online and can contact the instructor in real time during the training. The course includes assignments to reinforce learning and monitor participation and skills development. You can study flexibly during supervision hours (Monday–Thursday, 08:00–22:00, and Friday–Sunday, 08:00–16:00), in sessions that suit your schedule.

The course meets the content requirements set out in the regulation issued by the Finnish Transport and Communications Agency (Traficom) and can be used to fulfil the training requirement for renewing a taxi driver’s licence.

Course duration: 7 hours (7 × 60 minutes)
Delivery method: Supervised distance learning